GENERAL
Does it cost any money to register on Olabet?
No. It’s completely free of charge.
How to register on Olabet?
Visit the Olabet website and click on “Register” on the top right-hand corner, fill in the registration form, and submit it by clicking on ‘Register’. N.B: Your personal details need to be correct.
Can I change my phone number?
Unfortunately, no; the phone number that you have inserted during the registration process cannot be changed once you have created your Ola Bet account.
Forgotten Login Details?
To retrieve your password, please contact our Customer Services via info@olabet.co.mz or use our Live Chat service.
How to Change Password?
To change your password, please get in touch with our support team via Live Chat or email info@olabet.co.mz.
Incorrect personal details/email how can I update them?
In the case of Inaccurate information, click on the drop-down of your username and select ‘Personal Info’. This will enable you to make changes to your ‘First Name’ and ‘Last Name’.
Can I open more than one account in Ola Bet?
You can open one account only with Olabet.
What is the minimum age for betting on Olabet?
You need to be 18 years or over to open an account on Olabet.
How to check the Olabet provisions?
At the bottom of the website, you will find our provisions
PAYMENTS
How to Deposit with M-Pesa?
- Login on Olabet website and click on ‘Deposit’ on the top right corner of the page.
- Click on M-Pesa.
- Choose the amount to deposit or other to insert the desired amount.
- Select the bonus to activate.
- Click ‘Continue’ to proceed with payment.
What is the minimum and maximum deposit amount with M-Pesa?
The minimum deposit is 1 MZN and maximum is 100,001 MZN.
Are there any fees when depositing?
No, there is no fee when depositing with Olabet.
Can I use my international card?
International cards cannot be used on the Olabet website.
Where can I view information about my previous transactions?
In the dropdown under your username, select ‘Financial’. This will give you an overview of your deposits or withdrawal and account balances.
How to Withdraw?
- To withdraw, you must ensure that your account details are correctly inputted at the payment accounts under the user ID section
- Then click on withdrawals
- input the amount and select the payment account.
- Finally, click on withdraw and then proceed with the Payment.
Are there any fees when withdrawing?
No, there aren’t any fees. It’s FREE.
How to check the status of my withdrawal request?
You can check the status of your withdrawal request by going to ‘My Profile’ then click on ‘Financial’.
SPORT
How to place a bet in Sport?
To place a bet simply choose a sport type from the menu located on the left of the homepage, select Championships/Leagues, select Events, click on the chosen odds, and insert the stake you wish to bet in the coupon in the right-hand menu, then confirm your bet.
You can place different kinds of bets: singles, multiples, and system combined bets. Multiple bets may be placed by combining different sports.
What are the minimum and maximum stakes for a bet in Sport?
The minimum stake is MTN 1 per bet. The maximum stake is 10000.
What is the maximum Payout?
The maximum payout depends on the jackpot.
Where can I see my bets in Sport?
Go to ‘Live Sports’, select ‘MY BETS’ on the right-hand side. This will give you all bets placed, won, lost, pending etc..
Can I cancel a bet?
No. A confirmed bet cannot be cancelled for any reason.
What is a “Void Bet”?
“Void Bet” means the bet is nil or invalid. This occurs when an event is postponed, or when it has started but not finished within the period specified in our policy. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out.
What is a Handicap?
When betting with a traditional handicap, points or goals are subtracted from the favorite team. If you bet on the stronger team, it will need to perform better than the handicap for you to win your bet (the handicap will be preceded by the sign “-“). The handicap will, in fact, be subtracted from its final score. Please note that the betting options are 1, X and 2 and that the standard 90 minutes play time has to be completed. Example: Everton – Liverpool (-1), with Liverpool as favorite team, handicap “-1”. The betting options are 1=you bet on Everton; x=you bet on a draw; 2=you bet on Liverpool. 1: wins if the match is a draw or Everton wins (ex. Everton – Liverpool: 1-0 or 1-1) X: wins if Everton loses with a score difference of 1 goal (ex. Everton – Liverpool: 0-1 or 1-2) 2: wins if Liverpool wins with a score difference of at least 2 goals (ex. Everton – Liverpool: 0-2, or 1-3)
The game has finished, but my bet is still not updated?
After a game has finished, there is a working time needed to check the official results, to update the results and settle the bets.
How many events can I add to my bet slip?
The maximum number of events you can add to your bet slip is 40.
How to make a system bet/combined bet?
Let’s choose 4 events and try to combine them. For easy understanding will name the events with letters: Arsenal – Chelsea = A Everton – Liverpool = B Fulham – West Ham = C Man Utd – Tottenham = D If you fully combine the events, the possible combinations will be: Singles= 4 A, B, C, D Doubles= 6 AB, AC, AD, BC, BD, CD Trebles= 4 ABC, ABD, BCD, ACD 4-Folds= 1 ABCD For example, if event A is losing, all combinations that content that event will be losing: AB- losing AC- losing AD- losing BC- winning BD- winning CD- winning ABC- losing ABD- losing ACD- losing BCD- winning ABCD- losing And all combinations that don’t contain the losing event, will be winning. You can decide to make part combinations, for example, to bet only on doubles, or only on trebles, etc or to make full combinations as above. Our system automatically calculates the number of the combinations, so you need just to select the events, click on COMBINED, to tick the desired combination and to insert the stake.
How long does it take for my bet to be settled?
Be assured that Ola Bet strives to settle all events as soon as we can. Nevertheless, in order for us to uphold the accuracy of the results we present to you, there may be cases where additional time is taken to seek official confirmation of results.
Where can I find statistics about an event?
For your assistance, Ola Bet provides statistical information on events as a reference during betting. Just click on “Statistics” from the home page, to take advantage of this service.
Where can I find the results of an event that has ended?
Go to ‘My Bet’ and click on the ‘paid, won, lost’ button.
What is Live Betting?
Live Betting is an exciting form of wagering that allows placing bets on events that are ongoing at the same time when you are browsing the odds on Olabet’s website. The odds are dynamic and change in accordance with the course of the actual event, offering double excitement as you get to monitor the event during play.
How to play in Racing?
After you’ve made a deposit, your funds are available for use on any sports, virtual, crash games or Olagames.
How to transfer back my funds from Racing to Sport?
Any winnings from the racing game will be credited to your wallet.
Where can I see my bets in Racing?
Go to virtual, then click on bets history or my bets in the virtual lobby.
What are the minimum and maximum stake for a bet in Racing?
The minimum stake is MTN 1 per bet. The maximum stake is MTN 10,000.
EXTRAS
Does Olabet offer bonuses and promotions?
Yes. Olabet offers unique and great promotions from time to time. Be sure to check the Promotions page.
My Racing ticket has lost, am I still entitled to the Jackpot draw?
Yes. All tickets are eligible for the Jackpot draw.
How to become an Agent?
If you are interested to become an Agent of Olabet, you can reach us through our hotlines +258-878501060 or send an email to info@olabet.co.mz and our team of professionals will respond to all your queries.