We have created this Privacy Policy to inform you about what information we collect, why we collect it, and how we use it to protect your personal information.
Note that the Privacy Policy is an agreement between you and OlaBet, as defined in the Terms and Conditions. We may update this Privacy Policy periodically and will notify you of any changes by posting the revised terms on our platforms. We suggest that you review this Privacy Policy regularly.
INFORMATION COLLECTED
It is vital to understand that Personal Information includes any data that can be used to identify an individual. It includes, but is not limited to, the first and last name, date of birth, credit card details, home address, email address, phone number, or any other contact information. When visiting Olabet, registering for an account, or using our services, you might be asked to provide Personal Information. This could comprise your contact details, shipping information, billing information, transaction history, website usage preferences, and feedback related to our services. We store this information on servers located in Malta and other necessary locations. Additionally, we preserve a unique activity log for you when you use our services. This log gathers certain administrative and traffic information, such as your source IP address, time and date of access, web pages visited, language use, software crash reports, and browser type. This information is key for providing and enhancing our services. We never collect Personal Information about you without your knowledge.
MEAN OF COLLECTING AND PROCESSING DATA
By using the Services, we may collect certain data automatically as mentioned above. We may also obtain Personal Information about you if you make available such information through the Services or other communications and interactions with us. In addition, we may get Personal Information from third party vendors whose customer lists have been obtained in a lawful manner. We may also hire third-party service providers to provide technical assistance, process your online transactions, and uphold your account. We will have access to the information you deliver to such vendors, service providers, and third-party e-commerce services.
We use the Personal Information in accordance with our Privacy Policy and will only share it with third parties outside the Company as outlined in this Policy. We take necessary measures to ensure that our agreements with third-party service providers and online vendors protect your privacy.
INFORMATION USE
The Personal Information We collect from you is used to deliver Our Services; to bring customer support, undertake necessary security and identify verification checks, process any of Your online transactions, assist Your participation in third-party promotions, meet certain business requirements, and for any other purpose related to the operation of the Services.
We may share your Personal Information with our partners whom we have carefully selected to work with. These partners may also share your information with other parties they have data-sharing agreements with. Additionally, we may use your Personal Information to provide you with promotional offers and information about our products and services. We may also use your information to provide you with promotional offers and information about the products and services of our carefully selected partners. This is to ensure that we can offer you a wide range of products and services, as well as better customer service. By creating an Account on our site, you give us permission to inform other users of our site who also have an Account and have saved your phone number in their contacts list, that your phone number has already been registered with an Account. Occasionally, we may request for information from you via surveys or contests. It is solely up to you whether or not you want to take part in these surveys or contests. The information we may request for includes your contact information, such as your name, address, and phone number, as well as demographic information like your age or postal code.
If you are a contest winner or get a prize from us, you agree to let us use your name and likeness for advertising and promotional purposes. That’s without any additional compensation, except where forbidden by law.
We may use your personal information like phone number to send you info about our products, services and promotions if you have not opted out of receiving promotional information. This includes gaming products and services from carefully selected third-party partners.
TELEPHONE CALLS
All Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
CERTAIN EXCLUDED DISCLOSURES
We may disclose your personal information if required by law or in good faith; (1) conform with any legal process served on Us, any of Our sites, or the Services or in situations where We are under a significantly similar legal obligation; (2) protect and defend Our rights or property; or (3) act to safeguard the personal safety of users of the Services or the public. If, in Our sole determination, You are found to have cheated or tried to defraud Us, the Company, or any other user of the Services in any way including but not limited to game manipulation or payment fraud, or if We suspect You of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or forbidden transaction (including money laundering), We reserve the right to share this information (together with Your identity) with other online gaming sites, banks, credit card companies, and appropriate agencies. (4) For the purpose of research on the prevention of addiction, data can be made anonymous and passed on to the respective institutions.
ACCESS
We give you the option to ‘opt-out’ of receiving any promotional communications either by choosing to opt out where such option is made available on Our site or the Services or in an email or SMS You receive from Us, or at any time by sending an email, or by writing to Us at Customer Service, Para o Palmar Avenue, Simmershield II, No.: 141 Maputo, Mozambique. You can get in touch with us at this address if You:
- Wish to check the precision of the Personal Information We have collected about You;
- Want to update Your Personal Information; and/or
- Have any grievances regarding Our use of Your Personal Information. If requested, We will (a) update any information You have provided to Us, given that You provide evidence as We may reasonably require for such changes, or (b) mark any info to forbid future use for marketing purposes. To avoid any doubts, nothing in this Privacy Policy shall prevent Us from keeping Your Personal Information where We are required to do so by law.
CONSENT TO USE OF ELECTRONIC SERVICE PROVIDERS
To play real money games on the Services, You will be required to send money to and receive money from Us. Third-party electronic payment processors and/or financial institutions (‘ESPs’) may be used to process such financial transactions. By agreeing to this Privacy Policy, You clearly agree to Personal Information necessary for the processing of transactions being shared with ESPs, as well as, where required, the transfer of information outside of Your country. We ensure necessary steps are taken to ensure that Our arrangements with ESPs protect Your privacy.
CONSENT TO SECURITY REVIEW
We retain the authority to carry out a security review at any time to validate Your identity, age, and the registration data provided by You and to authenticate Your use of the Services and Your financial transactions for possible breach of Our Terms and Conditions and of applicable law. By accepting Our Terms and Conditions You authorize Us, Our staff, agents, and suppliers to utilize Your Personal Information and to divulge Your Personal Information to third parties for the purposes of confirming the information You provide to Us in the course of using the Services, together with, where required, the transfer of information outside of Your country. Security reviews may include but are not limited to ordering a credit report and/or otherwise authenticating the information You provide against third-party databases. Security reviews may comprise but are not limited to gathering a credit report and/or otherwise authenticating the information You provide against third-party databases. Furthermore, to simplify these security reviews, You consent to provide such information or documentation as We may request.
SECURITY
We recognize the importance of information security and the practices required to secure information. We store all the Personal Information We receive directly from You in a password-protected database located within Our secure network behind active state-of-the-art firewall software. Our Services support TLS (Transport Layer Security) Version 1.2. We undertake the required steps to ensure Our subsidiaries, agents, affiliates and suppliers also employ satisfactory levels of security.
PROTECTION OF CHILDREN
Our Services are meant or directed for individuals who are 18 years or older, or who have attained the lawful age in their particular jurisdiction. While providing your personal information through any part of the Services, you confirm to us that you are at least 18 years old or have reached the lawful age in your jurisdiction. We have a policy to spot any attempts by minors to access our Services which could include us accessing and authenticating your personal information. If we determine that a minor has tried to or has successfully submitted personal information through the Services, we will not accept this information and will take action to delete it from our records.
INTERNATIONAL TRANSFERS
The Services may collect Personal Information, which could be stored and processed in any country where our affiliates, suppliers, ESPs, or agents have facilities. By using the Services, you precisely agree to the transfer of information outside your country, including to third countries that may not have satisfactory privacy laws. However, we take actions to safeguard that our agents, affiliates, and suppliers comply with our privacy standards, regardless of their location.
THIRD-PARTY PRACTICES
Note that we cannot guarantee the safety of any information or images that you share with a third-party online site that links to or from our Services. Moreover, any information collected by any third party managing our affiliate program or any other program is not administered by this Privacy Policy but by the privacy policy of such third party. We undertake no responsibility, or liability whatsoever for the practices, actions, or policies of such third parties since these online sites are operated and owned independently of us. As such, if you have any questions about a third party’s information practices, please read its privacy policy. We are not answerable for the content or privacy practices of such online sites.
LEGAL DISCLAIMER
We provide Services on an ‘AS-IS’ and ‘AS-AVAILABLE’ basis and are not liable for any kind of damage. We are not responsible for events beyond our direct control. Given the continuously changing nature of our technology and business, we cannot guarantee error-free performance regarding the privacy of your Personal Information. We will not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or release of Personal Information.
MERGERS AND OTHER EVENTS REQUIRING TRANSFER
In case of our bankruptcy, becoming insolvent, or being acquired by a third party, selling all or part of Our assets, merging with a third party, or allocating substantially all or part of Our relevant assets to a third party, we reserve the right to share the personal information and all other data you have provided through our services with probable and ensuing business and merger partners. By agreeing to our standard terms and conditions of use, you agree to transfer this information.
CONSENT TO PRIVACY POLICY
By clicking ‘Submit’ or ‘I agree’ during the registration process or by Your continued use of the Services following the posting of this Privacy Policy (as applicable), You agree to this Privacy Policy. This is Our entire and exclusive Privacy Policy and it supersedes any earlier version. This Privacy Policy should be read in conjunction with Our Terms and Conditions and any additional applicable terms posted on Our Platforms. We may periodically make changes to this Privacy Policy and will notify You of these changes by posting the modified terms on Our Platforms. We recommend that You revisit this Privacy Policy regularly.